Customer care
Returns & Refunds
We want every order to arrive correctly and in good condition. This policy does not limit any mandatory consumer rights.
Changing your mind
Where a legal right to cancel applies, you may notify us within 14 days after receiving the order. Contact us before returning anything so we can confirm the return instructions and the appropriate return address.
Sealed hygiene and cosmetic products
For health and hygiene reasons, sealed goods that are not suitable for return may lose their cancellation right once unsealed, where the law permits. Items must remain unused, complete and in their original condition unless they are faulty.
Damaged, defective or incorrect items
Please contact us within 48 hours of delivery where possible, with your order number and clear photographs of the parcel and item. We will assess the issue and offer the remedy required by applicable law, which may include replacement, repair or refund.
Return shipping
If an item is faulty, damaged or incorrect, we will provide appropriate instructions and cover reasonable return costs where required. For a change-of-mind return, the customer normally pays the return cost unless local law says otherwise.
Refunds
Approved refunds are returned to the original payment method. Processing times vary by payment provider. Any original standard delivery charge is refunded where required by applicable consumer law.
Before sending a return
Do not send returns to our registered office unless we have expressly authorised this in writing. Email sales@thaibeautyshops.com with your order number first.