Customer care
Shipping & Delivery
Orders are securely packed in Thailand and sent worldwide through selected tracked logistics partners.
Worldwide: no extra import charges on delivery
For every worldwide destination available at checkout, import VAT, customs duties and customs-clearance fees are included and prepaid. There are no extra import charges on delivery.
Processing and dispatch
Orders are normally checked, packed and dispatched within 1–3 business days. During public holidays, major promotions or unusually busy periods, preparation may take longer.
Delivery method and charges
Free standard shipping is available worldwide on orders of US$200 or more after discounts, with no weight limit. For orders below US$200 and express delivery, available tracked services, shipping charges and estimated transit times are shown before payment. If no rate appears, contact us before ordering.
Estimated delivery time
Most tracked deliveries arrive in approximately 7–12 business days after dispatch, depending on the destination. This is an estimate, not a guarantee. Customs inspections, carrier networks, remote delivery areas, severe weather and other events outside our control can cause delays.
Tracking
We send the shipment’s individual tracking number and tracking link by email when the order enters the export network. Tracking may take 24–72 hours to activate. Depending on the route, updates may be shown by FastShip, the international carrier or the local delivery partner.
Secure, tracked delivery
We use tracked services selected for each route. Parcels receive carrier scans and delivery confirmation. A signature may be requested on some services or destinations, but it is not guaranteed unless specifically stated for your shipment.
Import VAT, customs duties and clearance fees
All worldwide deliveries include prepaid import VAT, customs duties and customs-clearance fees. There are no extra import charges on delivery. If a carrier requests an import payment, please contact us before paying so we can resolve it.
Delivery address
Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee a change after an order has entered preparation or been dispatched.
Missing or delayed parcels
If tracking has not updated for several business days or the estimated delivery period has passed, contact us with your order and tracking numbers. We will help investigate with the carrier.