Returns & Refunds

International Returns & Refunds Policy

Last updated: 20 September 2026

Company Information

THAIBEAUTYSHOPS.COM LTD
Company number: 17207865
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: sales@thaibeautyshops.com

Scope: All Countries We Deliver To

This policy applies to purchases from ThaiBeautyShops.com delivered to any country that we serve. It is not limited to any particular country or region. Delivery availability is determined by the destinations offered at checkout.

We accept returns for defective and non-defective products under the conditions below. Our standard change-of-mind return policy applies across all our delivery destinations, subject to the product exclusions and mandatory local rights described in this policy.

Nothing in this policy excludes or restricts consumer rights that cannot legally be waived. If applicable law gives you greater rights, different remedies or longer deadlines, those rights take priority over our standard conditions.

14-Day Change-of-Mind Returns

For an eligible change-of-mind return, notify us within 14 calendar days after delivery. After notifying us, send the product back within the following 14 calendar days and retain proof of shipment. These deadlines do not limit any longer period required by applicable law.

Under our voluntary change-of-mind policy, products must be new, unused, unopened, complete and in their original packaging, with any hygiene seals intact. The product exclusions below apply.

Where you have a statutory right to inspect goods, including under applicable UK or EU/EEA distance-selling rules, our unopened and original-packaging conditions do not override that right. You may inspect eligible goods as permitted by law. Exceptions for unsealed goods that cannot be returned for genuine health or hygiene reasons still apply where legally permitted.

The change-of-mind deadlines and packaging conditions do not restrict claims for defective, damaged or incorrect products.

How to Request and Send a Return

To request a return, email sales@thaibeautyshops.com with:

• Your name and order number.
• The product you wish to return.
• Whether you are changing your mind or reporting a problem with the product.
• Details of the problem and photographs, where available, if the item is damaged, incorrect or defective.

You do not need to justify a change-of-mind return or a statutory cancellation. This information helps us identify the order and apply the appropriate return procedure.

Contact us before posting a return so that we can provide the correct return address and instructions. Returns are sent by post or courier. A valid statutory cancellation does not depend on our prior approval, and waiting for our reply does not invalidate a notice sent within the applicable deadline.

Products That Cannot Be Returned for Change of Mind

Except where a product is defective, damaged, incorrect or otherwise protected by mandatory consumer law, change-of-mind returns cannot be accepted for:

• Perishable products or products liable to deteriorate rapidly.
• Sealed cosmetics, personal-care products or other sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken.
• Opened food, drinks, supplements or consumable products.
• Personalised or custom-made products.
• Gift cards or other non-returnable digital products, where permitted by law.

Unopened and eligible products are not automatically excluded merely because they are cosmetics, personal-care products or supplements.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective or incorrect, contact sales@thaibeautyshops.com as soon as possible, preferably within seven days. To help us investigate, please include available photographs of:

• The product.
• The outer parcel.
• The shipping label.
• Any visible damage.

The seven-day request is intended to help us investigate quickly; it is not a deadline that removes your statutory rights. You do not need an unopened product or its original packaging to exercise a valid statutory claim for a faulty product.

Where the claim is accepted, we will provide an appropriate remedy, which may include a replacement, refund or reimbursement of reasonable return costs.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

When a return is caused by our error or by a damaged, defective or incorrect product, we will cover reasonable authorised return costs.

We recommend using a tracked return service. Customers should retain proof of shipment until the return and refund have been completed.

Return Address

The company’s registered office is not automatically the return address.

Do not send returns to 128 City Road unless we have expressly instructed you to do so. The correct return address and instructions will be provided after your request has been reviewed.

Refunds

After receiving and inspecting a return, we will notify you of the outcome and process any refund due without undue delay. We will not delay a refund beyond an applicable legal deadline while carrying out an inspection.

Approved refunds are issued to the original payment method. Where applicable, the refund will be processed within 14 days after we receive the returned goods or satisfactory evidence that they were sent back.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original delivery charges are refunded where required by applicable law. For eligible statutory cancellations under UK or EU/EEA rules, this includes the basic standard outbound delivery cost. Extra amounts paid for an enhanced or express service need not be refunded beyond the standard delivery cost, unless the law requires otherwise.

We may make a reasonable deduction where permitted by law if a product has been handled beyond what is necessary to inspect it or has been damaged after delivery.

Statutory Cancellation and Local Consumer Rights

Where UK or EU/EEA distance-selling rules apply, consumers generally have 14 days after delivery to notify us of cancellation of an eligible goods purchase, without giving a reason, followed by 14 days to send the goods back. Legally required exceptions, extensions and rules for calculating deadlines apply.

For these statutory cancellations, refunds are due without undue delay and within 14 days of notification. Where the law permits, we may withhold payment until we receive the goods or evidence of dispatch, whichever happens first. This withholding does not apply where we have agreed to collect the goods. These statutory rules take priority over the general refund wording above.

Customers in all other destinations retain every mandatory consumer protection applicable to their purchase, including any rights relating to defective goods, refunds, repair or replacement. Our 14-day change-of-mind policy is not a time limit on those rights.

Order Cancellation Before Dispatch

Contact us immediately if you wish to cancel an order before dispatch. We will make reasonable efforts to stop the shipment, but cancellation cannot be guaranteed once fulfilment has begun or the parcel has been transferred to the carrier.

This concerns our ability to stop a parcel, not any statutory right you may have to cancel the purchase or return the goods after delivery.

Exchanges

For all delivery destinations, we do not offer direct exchanges for a different product or for a change of mind. You may return an eligible item for a refund under this policy and place a separate new order. You pay the change-of-mind return postage and any delivery charge shown for the new order, unless applicable law requires otherwise.

This commercial no-exchange policy does not prevent us from replacing a defective, damaged or incorrect item or providing any repair, replacement, refund or other remedy required by applicable consumer law.

Lost or Undelivered Parcels

If tracking indicates that a parcel is lost or has not been delivered, contact sales@thaibeautyshops.com with the order number. We will investigate with the carrier before determining the appropriate replacement or refund.

Any carrier investigation will be handled without limiting your mandatory rights or delaying a remedy beyond the deadline required by law.

Contact

THAIBEAUTYSHOPS.COM LTD
Email: sales@thaibeautyshops.com